Our Return Policy:
Our highly knowledgable sales staff is dedicated
to helping you find the right gear, so please be sure to ask any and all questions to the item you are purchasing BEFORE you make your purchase, so that we can do our best to make sure it is right for you and your needs.
The Guitar Sanctuary does accept returns on NEW items as long as arrangements are made for such within
48 hours of purchase/receipt. Returned items MUST be in the original condition and with all of the original packing (including owner’s manual, un-used warranty card, any other items that came with the item) in order to qualify for a refund.
No refunds are available for “special” ordered items (items that were not in stock, but rather ordered per the customers request and/or to the customer's specifications), Items that involved a Trade at the time of the purchase, USED items, items that were sold "AS-IS", or items that were originally put on layaway.
The customer is responsible for all freight charges and any processing fees incurred in the course of the sale. We cannot refund freight charges.
ANY RETURN made at our discretion after 48 Hours The Guitar Sanctuary will charge a minimum 20% restocking fee for returned effects pedals and amplifiers and a minimum 10% restocking fee for Guitars. The only exceptions are for products that are defective.
We understand that every return situation is different, so please feel free to contact the staff with any issues you have so we can find the best resolution for everyone involved.
We are always open to trades of quality merchandise, along the lines of the things we normally carry. All trades must be evaluated in person for a final value, and the trade-in amount will be applied against the purchase price if the item(s) being purchased. Please contact us in advance for an approximate estimate of what your trade-in item(s) may be worth.
PLEASE NOTE: All traded-in items are subject to immediate sale.
You can layaway any product for a maximum of three months. Layaway requires a 25% non-refundable deposit. We will not be able to ship the item until it is paid for in full.
We can ship many guitars and other products internationally , though it varies by manufacturer, so for international customers please contact us directly prior to purchase so that we can check the international availability for that product.. The shipping of products we carry from Fender, Fender Custom Shop, Gretsch, and Guild is strictly limited to delivery addresses within the United States. International orders must be paid via bank wire transfers in U.S. dollars. Shipping quotes are only valid for 48 hours. Please consult with your local officials about taxes, duties, currency exchange rates, etc.