We are open Tuesday-Saturday from 10am until 6pm CDT.
We process and ship most any order placed before 3pm CDT Tuesday through Saturday the same day. Orders placed after 3pm Saturday-Monday will ship the following Tuesday.
For Credit Card Orders we will ONLY ship to the confirmed billing address of the cardholder by default, and our web site is configured to ONLY accept credit card orders shipping to the billing address. If you need to ship to a different address, please contact us in advance so that we can work with you and your credit card company to verify an authorized alternate ship-to address BEFORE placing your order.
For orders paid via PayPal we will ONLY ship them to a confirmed delivery address verified by PayPal for that confirmed PayPal account.
Due to dealer agreements with our various manufacturers, and policies regarding the international shipment of certain species of woods used commonly in guitars, For new products we will ONLY ship to delivery addresses within the United States.
Most pedals are shipped via Priority Mail, Most Guitars and Amplifiers (depending on the size) are shipped via UPS Ground. Other shipping methods are available, Please contact prior to placing your order for shipping cost quotations to your delivery address.